We collect information you provide directly, plus data generated automatically as you use the platform.

Agents and admins may additionally have business details, PNR access logs, and role-based activity recorded for accountability purposes.

Your information helps us operate and improve SkyAdeal, including to:

• Process flight bookings, payments, and wallet transactions
• Generate tickets, PNRs, and invoices
• Provide customer support and resolve disputes
• Send booking confirmations, alerts, and important updates
• Detect and prevent fraud across traveller and agent accounts

SkyAdeal uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used so we can improve it.

You can manage or disable cookies from your browser settings, though some features may not work as intended without them.

We share data only where necessary to deliver our services:

• With airline partners to complete bookings and ticketing
• With payment processors to handle wallet top-ups and refunds
• With agents, when you book through a registered agent account
• With authorities, only where required by applicable law

We do not sell your personal information to third parties for marketing purposes.

Wallet balances and card transactions are processed through PCI-compliant payment gateways. SkyAdeal does not store your full card number on its servers.

We retain booking, wallet, and account data for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, and dispute-resolution requirements.

Depending on your account type, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate or outdated profile and booking details.
• Deletion: Request account and data deletion, subject to legal retention needs.
• Opt-out: Unsubscribe from marketing emails while keeping transactional alerts.

SkyAdeal is not directed at individuals under 18. Traveller accounts must be created and managed by an adult, though minors may be booked as passengers within an adult-owned booking.

We may revise this Privacy Policy periodically to reflect changes in our practices or legal obligations. Material changes will be notified through the platform or via email before they take effect.